Ready Solution - Ticketing

[Irdina]

Hi Inistate community

This post will guide you on how to sign up with Inistate and get a ready solution.

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1. Open your browser

2. Go to https://inistate.com/

3. Click on ‘Try for free’ button in the top right corner
   

   

4. Fill in your email OR ‘Continue with Google’ OR ‘Continue with Apple’

5. Then, you will direct to ‘Setup a new workspace’ page[image]
   

   

6. You type asset management after the words ‘I want’

7. Choose ‘Ticketing’ from the ready solution.

8. Click ‘Build now’.
   

   

9. Input your workspace name. It can be your company name or anything.

10. Click ‘Create’.
    

    

11. Great! You have successfully installed theticketing-ready solution and are good to use now.
    

    

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HOW TO USE READY SOLUTION - TICKETING

Create A New Ticketing

1. Select module ‘Ticketing’ (below the workspace’s name)

2. Click “+” button to add new ticketing (entry)

3. Fill in information

4. Click ‘OK’ button at the right, bottom page to save the entry

5. A ‘Successfully created’ pop up in a green box will temporarily appear at the top of the page.

Edit the Ticketing Information

1. Select module ‘Ticketing’

2. Choose ‘Open’ listing

3. Select one of the ticketing entries.

4. Click the ‘3 dots’ icon, choose ‘edit’

5. You can edit the information.

6. Click ‘OK’ button at the right, bottom page to save the entry

View Created Ticketing

1. Can access through both web and mobile application

2. From the modules, select ‘Ticketing’

3. Select ‘All’

4. View all ticketing created. The latest ticketing created will be on the top by default.

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TICKETING FLOW

Assign Open Ticketing

1. Choose Open ticketing entry

2. Select activity “Assigned”

3. Choose Assign person name

4. Submit ticketing.

5. Assigned person receives the App notification.

6. Can view on both Web and Mobile App.

Schedule Assigned Ticketing

1. Choose Assigned ticketing entry

2. Click ‘Schedule’ at the top of the page

3. Click the ‘OK’ button at the bottom of the page

Process Scheduled Ticketing

1. Choose Scheduled ticketing entry

2. Click ‘Process’ at the top of the page

3. Fill in the informations

4. In the form, you can choose Resolved or Monitor the ticketing

5. Click the ‘OK’ button at the bottom of the page

Complete Monitoring Ticketing

1. Choose Monitoring ticketing entry

2. Select ‘Complete’

3. Fill in the informations

4. Click the ‘OK’ button at the bottom of the page

5. Ticketing entry is Closed.

Invoice Resolved Ticketing

1. Choose Resolved ticketing entry

2. Can choose ‘Invoice’ or ‘Cancel Invoice’ at the top of the page

3. Fill in the informations

4. Click the ‘OK’ button at the bottom of the page

5. Ticketing entry is Closed.

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Create A New Service Incident

1. Select module ‘Service Incident’

2. Click “+” button to add new entry

3. Fill in information

4. Click ‘OK’ button at the right, bottom page to save the entry

5. A ‘Successfully created’ pop up in a green box will temporarily appear at the top of the page.

SERVICE INCIDENT FLOW

IT Verify Open Service Incident

1. Choose All from Service Incident module

2. Select IT Verify at the top of the page

3. Fill in the informations of Person In Charge

4. Click the ‘OK’ button at the bottom of the page

5. Person In Charge will receive email notification regarding the service incident

1. Choose WIP from Service Incident module

2. Select Done at the top of the page

3. Fill in the informations and select Yes for Resolved

4. Click the ‘OK’ button at the bottom of the page

5. Reported by will receive app notification to rate the service incident

6. Reported by can rate the service and the service is Closed