Goal:
Guide users through the steps to reset their Inistate account password when they have forgotten it.
Description:
If you are unable to log in because you forgot your password, you can easily reset it using the Forgot Password feature. This process will send a password reset link to your registered email address, allowing you to set a new password.
Platform: Inistate Mobile App & Web
Module: Login Screen
State: Before Login
Flow: Password reset via email
Steps / Instructions:
If you forgot your account password, you may refer the following steps to reset your password :
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In Login page, click ‘Forgot Password’.
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Enter your email, which is used in the workspace. Then click the reset link button, and you will get an email notification to reset password in your email account.
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Go to your email inbox, find the reset password email with subject Request to reset Inistate account password and click ‘Reset Account’ button in the email.
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Input your new password and click “Reset”
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Your password will then be successfully reset. You may login with the new password.
Tips / Notes:
- If you do not receive the reset password email:
- Check your spam or junk folder.
- Verify that you entered the correct email address linked to your workspace.
- For security reasons, password reset links expire after a certain period. If it expires, repeat the process to receive a new link.
- Choose a strong password with a mix of letters, numbers, and special characters for better security.