How to Fix Login Error by Resetting Server (Mobile)

Mobile
1

Goal:

Guide users to resolve the “HandshakeException” login error in the Inistate mobile app by resetting the server settings.

Description:

Some Inistate mobile users may encounter the following error message when attempting to log in:

HandshakeException: Handshake error in client (OS Error: “CERTIFICATE_VERIFY_FAILED: application verification failure (handshake.cc:393)”)

Platform: Inistate Mobile App (Android / iOS)
Module: Login Screen
State: Before Login
Flow: User login process
Integrations: App-server connection

Steps / Instructions:

  1. On the Login screen, tap the Settings icon at the top left. Select Switch from Inistate.

    image
    image591×1280 70.2 KB

  2. In the Settings menu, select icon Reset Servers.

    image
    image591×1280 64.8 KB

  3. Return to the Login screen.

  4. Attempt to log in again with your usual credentials.

Tips / Notes:

  • Resetting the server will refresh the app’s connection to the backend server without deleting any saved data.
  • If the issue persists after resetting, try the following:
    • Check your internet connection (Wi-Fi or mobile data).
    • Update the Inistate mobile app to the latest version.
    • Restart your device and try again.
  • If none of the above works, contact Inistate Support with a screenshot of the error message for further troubleshooting.
1 Like
2

This article has been updated.

May refer the latest article here