Ready Solution - IT Ticketing

[JackNCT1992]

Here’s how to sign up with Inistate and get a ready solution.

1. Open your browser
2. Go to https://inistate.com/
3. Click on ‘Try for free’ button in the top right corner

4. Fill in your email OR ‘Continue with Google’ OR ‘Continue with Apple’
5. Then, you will direct to ‘Setup a new workspace’ page

6. You type simple survey after the words ‘I want’ Project tracker
7. Choose ‘IT Ticketing’ from the ready solution.

8. Click ‘Build now’.
9. Input your workspace name. It can be your company name or anything. For example : Ready Solution - IT Ticketing.

10. Click ‘Create’.
11. Tadaa!! You have successfully installed the Project Tracker-ready solution and are good to use now.

How to use ready solution : IT Ticketing

Module : Symptons

Create new entry

1. Click “+ New” to create new symptoms entry.

2. Filled in the details

3. Click “OK” at the bottom to submit entry.

Edit symptoms entry

1. Select any entry.
2. Click 3 dots
3. Choose “Edit” activity

4. Can edit the information.
5. Click “OK” to confirm edit.

Module :Technicians

Create new entry

1. Click “+ New” to create new technicians entry.

2. Filled in the details
3. Left the table blank

4. Click “OK” at the bottom to submit entry.

Edit Technicians entry

1. Select any entry.
2. Click 3 dots
3. Choose “Edit” activity.

4. Can edit the information.
5. Click “OK” to confirm edit.

Module :Tickets

Create new entry

1. Click “+ New” to create new Tickets entry.

2. Filled in the details

3. Click “OK” at the bottom to submit entry.

4. Edit Tickets entry

5. Select any entry.

6. Click 3 dots

7. Choose “Edit” activity.

4. Can edit the information.
5. Click “OK” to confirm edit.

Update new status for the the task (Same process for the “Resolve” status)

1. Select any entry.
2. Click Assign To.

4. Drop down the Assign Tech entry to select the technician.
5. Input the schedule date

6. Click the Assign list.
7. The ticket status changes to “Assign” and moves to “Assign List”.

Module :Tickets

To Check All Ticket

1. Click the All Ticket list.
2. Able to see all ticket in the “All Ticket” list.

For more template and ready solution.
Try INISTATE for FREE now.
Sign up at https://inistate.com

Related topic :Configure Tutorial - IT Ticketing