Use this template to allows your customers to self-serve their own answers to their frequently asked questions, reducing the high costs involved in extra workload for your live customer service agents. It will reduce your bottom line and help to retain your hard-won customers.
Problem
High resources and costs - Customer have to make a call to the busy contact center, or sending an email to customer service team, then waiting them to reply. It cost a lot of time.
Objective
Reduce resources and costs - A knowledge base can help customers resolve issues themselves, which leads to reduced call and email volume.
Step
- User can create a new post by clicking the “+ New” button.
- User is required to fill in Category, Title, Content, Images(optional), and Attachments (optional).
- After completing the form, the user can click “Done” button.
- New post is created successfully.
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Related topic
Configuration Tutorial - Customer Support Knowledge Base